PROCEDURE
1.0 Responsibility
1.1 Purchasing and
Quality share responsibility for the qualification and
monitoring of suppliers.
2.0 Qualification and
Rating of Suppliers
2.1 Suppliers' quality
capabilities are evaluated through the use of Supplier
Self-Surveys and where necessary, on-site audits, before
orders for supply of materials and services are placed. The
effectiveness of the suppliers' quality system shall be
reviewed at intervals consistent with the complexity of the
items supplied and the suppliers' performance.
2.2 Quality and delivery
performance of all suppliers is continuously monitored via a
supplier performance rating system and a monthly supplier
performance report is distributed to all concerned functions.
Suppliers with inadequate performance are asked to implement
corrective actions and submit a written response. Suppliers
that demonstrate inadequate performance and show no sign of
improvement are removed from the Approved Supplier List and
discontinued from use.
3.0 Approved Supplier
List
3.1 The Quality Manager
maintains an Approved Supplier List which includes all
suppliers whose supplies/processes affect the quality of the
products/services, and who have been surveyed/audited and have
demonstrated by performance, their ability to meet the
specified quality requirements. Orders may only be placed with
suppliers that are on the list. Emergency purchases from
suppliers that are not on the list are allowed with written
permission from the Purchasing Manager and the Quality
Manager. An updated Approved Supplier List is printed and
distributed monthly.
3.2 A file, which
includes all qualification documentation and performance
records, is maintained on each supplier.
4.0 Purchasing Data
4.1 All purchasing
documents are prepared by Purchasing. The documents clearly
describe ordered products/services. They include precise
identification of the products/services, reference applicable
standards and other relevant technical data, and state quality
and compliance requirements. All purchasing documents are
reviewed and approved by the Purchasing Manager prior to
release.
5.0 Verification of
Purchased Product
5.1 In the event Quality
determines that a verification of purchased products will be
required at the supplier's facility, verification arrangements
will be specified on the Purchase Order.
5.2 Our customers are
given the right to verify purchased products at our supplier's
premises. In this case, XYZ Company is not relieved of the
responsibility for products meeting stated quality
requirements.
6.0 Settlement of
Quality Disputes
6.1 The Quality Manager
and Purchasing have the responsibility and authority to settle
all disputes with suppliers regarding the quality of their
material/products/services or matters such as inspection and
testing methods. Open communication channels with all approved
suppliers will be maintained to provide for the quick
resolution of quality disputes. In the event the Quality
Manager and Purchasing cannot resolve a dispute, he or she
will request the assistance of the General Manager. Disputes
involving the rejection of material/products from a supplier
shall be documented.
Order
Quality Manual
Quality
Form Sample