Information Technology

Information Technology (IT) is the use of computers and software to manage information. Some organizations refer to this as Management Information Services (or MIS) or simply as Information Services (or IS).  The information technology function of an organization is responsible for storing, protecting, processing, and transmitting the information, and later retrieving information as necessary.

ISO/IEC 20000 is the first international standard for Information Technology (IT) Service Management.  It is based on and supersedes the British Standard, BS 15000.  The standard was first published in December 2005.

Do you need help to establish and maintain your organization's IT function?  Quality Systems Innovations, Inc. offers a full range of products and training that were developed specifically to help you master your IT processes.  The products listed on this page will help you to understand what you need to do and to put it in place. 

Since its foundation in 1901 as the Engineering Standards Committee, BSI Group has grown into a leading global independent business services organization providing standard-based solutions in more than 120 countries.

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Purchase ISO 20000 Standard from BSI



Information Security

Software Quality Assurance