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Education Quality Assurance
With
increased pressure for educational institutions to reduce costs,
implementation of an
effective management system can mean the difference between success and
failure. Although ISO
9001, the international standard for quality management systems, was
initially applied to the manufacturing and service industries, it can
be equally as effective when applied to education and training activities.
If
we consider addressing the educational needs of students as just
another form of service, then managing an educational institution as if
it were a service business makes sense.
The
process management approach of ISO 9001 will yield excellent results,
as each process will be managed for optimum performance. In
any business, customer satisfaction should be the main focus, and so it
should be in educational institutions. The direct customers
are the students, but indirectly they can be parents of the students,
the state which provides funding to the institution, and even the
students' country because education, training, and skill development
contributes to the national economy.
Some
benefits of ISO 9001 compliance are:
- Improved
utilization of time and resources
- Improved
efficiency and lower operating costs
- Increased
customer satisfaction
- Consistent
quality and timely delivery of services
- Improved
control of quality and processes
- Improved
performance from suppliers
- Responsibilities
of personnel clearly defined
- Documented
system provides useful reference
- Lower
rates of rework
- Improved
control during periods of change or growth
- Improved
records in case of litigation
The
following organizations will benefit from an ISO 9001 quality
management system:
- Schools
- Colleges
and Universities
- Providers
of training services (i.e., seminars, videos, on site and on-line
courses, etc.)
Your
organization does not need to be ISO 9001 certified to benefit from
this system. Compliance with the requirements of the standard
is all that you will need to achieve (see "What is ISO 9000?" at the
bottom of this page).
Quality Manual
for Education and Training
We have developed a quality management system for
educational institutions which is easily customized for any
organization. We have eliminated the bureaucratic approach
commonly found in many organizations. Our pre-written ISO 9001 compliant quality
manual satisfies ISO 9001:2008 requirements and includes 25 associated procedures, 30 forms,
and an implementation plan
template, which you customize specifically for your needs.
This manual will save you months of documentation time, significantly
reducing your costs. As
an added bonus, we will also send you download links for free school
administrative and school management software. This software
will assist you in the management of your school.
Best of all, due to its unique design, your manual
can be uploaded to your company web site and viewed through a web
browser or any Smartphone with an internet account. You can
collaborate with your customers, suppliers, and team members anywhere
in the world. If you prefer, you can convert the files to PDF
format and store them directly on your Blackberry, iPhone, or Android.
Quality Manual Sample
Order
Quality Manual
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